TEAM BUILDING – PROBLEM SOLVING

Developing Teams That Solve Problems

·         Philosophy of Team-based Problem Solving                                       

·         Communicating the Strategic Plan                                                    

·         Demonstrating Commitment                                                 

·         The Standard Problem Solving Process

Developing the Team Approach

·         Facilitating the Problem Solving Process                               

·         Understanding Team Dynamics                                            

·         The Value of People                                    

·         Leading vs. Facilitating                                                        

·         Managers And Supervisors as Coaches                                            

·         Definitions of a Team                                                           

·         Recognizing Management Style Differences  

Prerequisites to Implementing a Process

·         Clarifying the Strategic Business Plan                                              

·         Managers as Leaders                                                          

·         The Supervisor’s Role in Working With New Teams                

·         Facilitating                                                             

·         The Problem Solving Process                                                           

·         Problems, Issues and Objectives                                          

·         The Priority Process - Managing Resources                          

Clarification of Strategic Objectives

·         Developing Detailed Goals                                      

·         Example of Lower Level Goals (Goal Interpretation)                

·         Promoting Innovation                                   

·         Prioritizing Objectives                                                          

·         Measuring Progress                                                

·         Understanding The Total Issue                                             

·         Situation Analysis                                                               

·         Decision Analysis a Three Step Process                               

Philosophy of Team-Based Problem Solving

·         Recognition of a Gap

·         Commitment To Eliminate a Problem

·         Organizing to Drive to Root Cause

·         Understanding Personal and Company Perceptions

·         Evaluate the Culture Prejudice

·         Solving Problems in a Manner That Avoids the “Standard Conclusion” Trap

·         Objective Is to Eliminate the Possibility of a Problem from Occurring

Defining the Creative Problem Solving Process

·         The Four Steps - (The Overview)

·               Step 1 - Define the Problem / Issue / Goal and Establish an Objective       

·               Step 2 - Analyze Known Information and Develop Potential Causes           

·               Step 3 - Research - Drive to Root Cause and Prioritize                 

·               Step 4 - Execute - Define Solution, Action Plan and Verify            

·         Problem / Issue Complexity                                                 

·         Problem Solving Comments                                     

·         Management Style and Problem Solving

·         A Look to the Future - Targeting the Ideal Solution

Documenting Current Issue Status

·         Analyzing The Current Status                                               

·         Process Flow Charting                                            

·         Process Mapping                                                                

·         Flow Charting Symbols                                                        

·         Seven Deadly Wastes                                                         

·         Driving to The Detail Level                                                    

·         Summary of Describing a Process    

Supporting Creativity

·         Objectivity vs. Creativity                                                       

·         Defining Future Solutions                                         

·         Team Creativity                                                       

·         Breakthrough Improvements                                     

·         The Concept of Reengineering                                              

·         Providing the Environment For Creative Thinking                                 

Root Cause Analysis

·         Driving to Root Cause                                                          

·         Collecting Data (Presentation Tools)                         

·         Developing Information                                                         

·         Enormity of The Issue or Problem                             

·         Prioritizing Cause                                                                

·         Test Your Conclusion                                                          

·         Study The Data                                                                   

·         Justifying Further Action                                                      

Providing Resources and Managing Continuous Improvement

·         Building The Right Team                                                      

·         Combining And Building Skills                                                          

·         Management’s Role in The Priority Process                          

·         Breaking Down Functional Walls                                          

·         Project Management Skill Development                                

·         Implementing Solutions                                                       

·         Providing a Sense of Urgency                                                           

·         Verify That the Problem Was Resolved                                             

Problem Solving Tools

·         Team Charter          

·         5 S - Workplace Organization Steps                         

·         Ten Kaizen Principles          

·         Meeting Management          

·         Purposes of Meetings          

·         Determining Who Should Attend

·         Initiating a Project, Task, Objective, Etc.                   

·         General Guidelines for Participants               

·         Typical Reasons for Ineffective Meetings                   

·         Meeting Record                  

·         Process Map                      

·         Brainstorming         

·         Brainstorming Rules

·         Brainstorming Process

·         Brain-writing           

·         Brain-writing Form   

·         Cause and Effect Diagram - (Fishbone)                                                                     

·         Ask 5 Why’s                      

·         Control Chart                      

·         Project Plan